Marvin Windows and Doors UK

Tinjauan

As some others have said, do not deal with these rogues. We ordered some new windows and paid a deposit. They did a survey of the windows and said they would be ordered. This was last year. Since then we have heard nothing and emails and phone calls have not been responded to. This has left us £4,000 out of pocket. I have tried issuing a CCJ but this has been returned as they do not appear to be in business any more. Buyer beware.
Sekitar 2 tahun yang lalu
Do not deal with this company. The house we bought had these windows installed, so when one of the windows got broken, we had to get a replacement. I paid and ordered the replacement window in October 2020. Back in October 2021 I was finally told it had arrived from America and that someone would be in touch with me asap to organise for it to be fitted. I have emailed and called countless times and I have had not one single reply by email or phone. We are now going to go to Trading Standards.
sekitar 2 tahun yang lalu
No replies to emails and no one answers the phone, with this type of service I can only think they have gone under . Ordered some additional Doors and windows last year and not heard a thing.
sekitar 2 tahun yang lalu
When the first review of this company here is written by a person who works in their 'service and installation department' (Oktaj Alijev) you have to wonder who wrote all the other positive reviews. (If Oktaj's five star rating is no longer visible, you'll know that the company has read my review.) We chose the windows because of the aluminium-clad design. Problems ensued as soon as they were installed ... or rather weren't installed properly. The locks also break regularly, as do the plastic fasteners and the strings ... and trying to get anyone to help with replacements or get work done under their 'guarantee' involves endless phone calls, texts and emails most of which are never answered. Constant pressure, reporting them to Trading Standards and threats of the Small Claims courts eventually get through but it is a company I would suggest you avoid if you want properly installed windows and any kind of post-sales service.
lebih dari 2 tahun yang lalu
I was warned by friends and by my builders not to deal with marvin but i thought i knew better - how right they were. Firstly DO NOT believe the responses below from marvin to other reviews. People have enough on in life so you know they are genuinely aggrieved if they find time to post reviews. In my case - i fully agree with their negative comments on the product, installation and aftercare. to break it down: - my interaction with Vanessa was wonderful - very patient and attentive. - we ordered and were assured a feb 20 delivery date. i paid 2.5k to airfreight the windows over to ensure we got them in time. my builders told me of a horror story where there client was left in tears as her windows were delayed for months and the management were unsympathetic. indeed my windows were delayed almost 2 months... - once they were finally fit they were poorly done and had to be removed then, post covid lock down, refit. the installation manager (oktaj) was responsive about the poor initial fit and to his credit admitted that it needed correcting. - the second fit was fine but taking the windows out and putting them back left them in a pretty poor state with chips and scratches. - note that they only use expanding foam to fill the gaps between the windows and walls. my builders were horrified as the weight of the roof is on the windows so marvin agreed to install some metal rods for support. - the spray painting is thin and uneven. they left stickers on the outside of the windows on the first floor so we couldn't remove them from inside, the window sills are not level and have gaps. they are aluminium and cut with a sharp uneven edge which is visible - several handles were missing (and 4 months later are still missing) - the ground floor window couldn't open properly as it was mis-measured (but to their credit marvin immediately accepted responsibility and attended to this - but they had to as it was an obvious error) - the toilet window glass was clear instead of opaque (again marvin got someone to add opaque film) - the mastic supplier did a terrible messy job - uneven seal and lots of missed places so i will have to chase for him to come back (no pride in his work!) - parts of the window shake and wobbly, it doesn't look like it will last very long ... it hasn't even lasted 6 months let alone 10 years. Management (jerry) only care about lip service to get your deposit and then threaten you with no windows unless you pay everything upfront. All other suppliers allow you to hold back funds until they have done the job. He says anything to lock in the deal. the worse thing is that i have an amazing new door and house but windows which definitely aren't worth the ongoing aggro and money. also its not worth the delay waiting for everything to come from the US - it adds months to your lead time then you spend months chasing for the job to be completed.
lebih dari 2 tahun yang lalu
I have bought windows from Marvin on four separate occasions over the last 15 years (no I'm not a builder!). I have never found aluminium clad, solid wood windows of this quality at a remotely comparable price. The patience and attention to detail was excellent throughout the ordering process. We did recently suffer delays to one delivery during Covid, but Marvin was up front and transparent about the situation, which is more than I can say for most companies during the pandemic. The warranty is excellent and they were quick to attend to a couple of minor issues over the ten years. Painting was perfect and available in any colour match. I can't comment on installation as our own builders took care of this.
lebih dari 2 tahun yang lalu
This was an excellent service. Job was completed on time and the team were very professional and friendly. I was recommended Marvin by my neighbours who also used them. I'm very happy. My husband who is a cabinet maker is happy, and he's hard to please. I have since had Marvin back to remove another old window install a new window. Again the service was excellent. Lead times were slightly longer than previously, but I wouldn't trust anyone else, so waited a little longer. I was kept informed at all stages of when delivery would take place. Installers were again very polite, tidy and knowledgeable. Filled in and painted areas of window where paint had been dislodged when removing old window. Excellent windows. Would definitely recommend.
lebih dari 2 tahun yang lalu
Save yourself money, stress and hassle. Do not order from this company!
Sekitar 3 tahun yang lalu
This was an excellent service. Job was completed on time and the team were very professional and friendly. I was recommended Marvin by my neighbours who also used them. I'm very happy. My husband who is a cabinet maker is happy, and he's hard to please.
lebih dari 3 tahun yang lalu
I was warned by friends and by my builders not to deal with marvin but i thought i knew better but how right they were. Firstly DO NOT believe the responses below from marvin to other reviews. People have enough on in life so you know they are genuinely aggrieved if they find time to post reviews. in my case - i fully agree with their negative comments on the product, installation and aftercare. to break it down: - my interaction with Vanessa was wonderful - very patient and attentive. - we ordered and were assured a feb 20 delivery date. i paid 2.5k to airfreight the windows over to ensure we got them in time. my builders told me of a horror story where there client was left in tears as her windows were delayed for months and the management were unsympathetic. indeed my windows were delayed almost 2 months... - once they were finally fit they were poorly done and had to be removed then, post covid lock down, refit. the installation manager (oktaj) was responsive about the poor initial fit and to his credit admitted that it needed correcting. - the second fit was fine but taking the windows out and putting them back left them in a pretty poor state with chips and scratches. - note that they only use expanding foam to fill the gaps between the windows and walls. my builders were horrified as the weight of the roof is on the windows so marvin agreed to install some metal rods for support. - the spray painting is thin and uneven. they left stickers on the outside of the windows on the first floor so we couldn't remove them from inside, the window sills are not level and have gaps. they are aluminium and cut with a sharp uneven edge which is visible - several handles were missing (and 4 months later are still missing) - the ground floor window couldn't open properly as it was mis-measured (but to their credit marvin immediately accepted responsibility and attended to this - but they had to as it was an obvious error) - the toilet window glass was clear instead of opaque (again marvin got someone to add opaque film) - the mastic supplier did a terrible messy job - uneven seal and lots of missed places so i will have to chase for him to come back (no pride in his work!) - parts of the window shake and wobbly, it doesn't look like it will last very long ... it hasn't even lasted 6 months let alone 10 years. Management (jerry) only care about lip service to get your deposit and then threaten you with no windows unless you pay everything upfront. All other suppliers allow you to hold back funds until they have done the job. He says anything to lock in the deal. the worse thing is that i have an amazing new door and house otherwise but windows which definitely aren't worth the ongoing aggro and money. also its not worth the delay waiting for everything to come from the US - it adds months to your lead time then you spend months chasing for the job to be completed.
lebih dari 3 tahun yang lalu
Cannot stress enough STAY AWAY FROM THIS COMPANY. The service has been useless, the windows are now in and we’re not happy with the way it opens but trying to get an engineer out is proving difficult. I really would look elsewhere, given our experience I am pretty confident this company will not be around for long. Save yourself the bother, there are better windows out there sold by people who actually know what they are doing!
Sekitar 5 tahun yang lalu
Very good choice of products and technical advice.
lebih dari 5 tahun yang lalu
Absolutely stunning and high quality windows and doors. I went with the aluclad wood sliding sash windows so I don't have to worry about maintenance and the slim detailed design is a major plus! Would highly recommend!
Sekitar 6 tahun yang lalu
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